Effective Date: 01/01/2025

 

At mia ria, we are committed to providing a seamless shopping experience. This Shipping and Returns Policy outlines the terms for shipping, delivery, and returns of products purchased from our website www.miaria.co.uk.

 

Shipping & Returns Policy

 

Shipping

 

All mia ria  pieces are handmade in London and produced in limited quantities or made to order.

For pre-order items, please allow 2–4 weeks for production and dispatch. You will receive a confirmation email once your order has been shipped.

Shipping costs and delivery times are calculated at checkout based on your location.

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Returns

 

Due to the made-to-order nature of our garments, we do not accept returns on pre-order or custom-made pieces.

For any eligible items, you have 14 days from the date of delivery to request a return.

 

To be accepted, items must be:

    •    Unworn and unused

    •    In original condition

    •    With all tags attached

 

Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.

 

Faulty or Incorrect Items

 

If you receive a faulty or incorrect item, please contact us within 48 hours of delivery with your order number and images of the issue.

We will review the case and arrange a replacement or refund where applicable.

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Refunds

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Once your return has been received and inspected, your refund will be processed to the original payment method.

Please allow up to 10 working days for the refund to appear, depending on your bank or payment provider.

Shipping costs are non-refundable.

 

Exchanges

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Due to made to order nature of our garments, returns are not accepted for pre order pieces unless they are faulty. We recommend reviewing product details or contact us with any questions prior placing an order. 

 

Contact Us

 

For questions about shipping or returns, please contact us:

    •    Email: info.miaria.co.uk