Effective Date: 01/01/2025

 

At Mia Ria, we are committed to providing a seamless shopping experience. This Shipping and Returns Policy outlines the terms for shipping, delivery, and returns of products purchased from our website www.miaria.co.uk.

 

1. Shipping Policy

 

1.1. Processing Time

    •Orders are processed within 1-3 business days after payment is confirmed.

    •Orders placed on weekends or holidays will be processed on the next business day.

 

1.2. Shipping Methods and Costs

    •We offer standard and expedited shipping options. Shipping costs will be calculated at checkout based on your location and chosen method.

    •Free shipping is available for orders over £50.00.

 

1.3. Estimated Delivery Times

    •Standard Shipping: 5-7 business days.

    •Expedited Shipping: 2-3 business days.

Delivery times may vary based on your location and external factors beyond our control (e.g., weather, carrier delays or location).

 

1.4. International Shipping

    •We ship internationally to select countries. Additional customs fees, duties, or taxes may apply and are the responsibility of the customer.

    •Delivery times for international orders may take 7-14 business days or more.

 

1.5. Order Tracking

    •Once your order is shipped, you will receive a tracking number via email to monitor your shipment’s progress.

 

2. Returns and Exchanges Policy

 

2.1. Eligibility for Returns

    •Items may be returned within 14 days of delivery.

    •To be eligible for a return, items must be:

    •Unused, unworn, and in their original condition.

    •In the original packaging with all tags and accessories included.

    •Certain items (e.g., personalized or final sale products) may not be eligible for return.

 

2.2. Return Process

    •Contact us at info@miaria.co.uk to initiate a return. Please include your order number and reason for the return.

    •Once approved, we will provide instructions on how to send the item(s) back.

    •Customers are responsible for return shipping costs unless the item was damaged or incorrect.

 

2.3. Refunds

    •Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

    •Approved refunds will be processed to your original payment method within 7-10 business days.

 

2.4. Exchanges

    •Exchanges are allowed for the same product in a different size or color (if available) or for a different product of equal value.

    •Contact us to arrange an exchange within the return window.

 

3. Damaged, Defective, or Incorrect Items

 

    •If you receive a damaged, defective, or incorrect item, please contact us within 5 days of delivery.

    •Provide your order number, photos of the issue, and a description of the problem.

    •We will replace the item or issue a refund at no additional cost to you.

 

4. Non-Returnable Items

 

    •The following items are not eligible for return or exchange:

    •Gift cards.

    •Final sale items.

    •Customized or personalized products.

 

5. Contact Us

 

For questions about shipping or returns, please contact us:

    •    Email: info.miaria.co.uk